Installation Conda信息（和其他操作）不工作

我正在尝试安装geopandas，因此下载了anaconda。但是，当我尝试命令“conda install geopandas”（）时，anaconda提示符返回一个错误。我发现conda不会安装任何软件包，也不会创建新的环境。而且，正如所发生的那样，它甚至不适用于“conda info”（参见下面的错误报告）

通过查看internet上的帮助建议，我在PATH系统环境变量中添加了“C:\Users\Name\anaconda3”和“C:\Users\Name\anaconda3\Scripts”，但没有解决问题

任何帮助都将不胜感激

>>>>>>>>>>>>>>>>>>>>>>错误报告

Traceback (most recent call last):
  File "C:\Users\Francesco\anaconda3\lib\site-packages\conda\exceptions.py", line 1079, in __call__
    return func(*args, **kwargs)
  File "C:\Users\Francesco\anaconda3\lib\site-packages\conda\cli\main.py", line 84, in _main
    exit_code = do_call(args, p)
  File "C:\Users\Francesco\anaconda3\lib\site-packages\conda\cli\conda_argparse.py", line 83, in do_call
    return getattr(module, func_name)(args, parser)
  File "C:\Users\Francesco\anaconda3\lib\site-packages\conda\cli\main_info.py", line 316, in execute
    info_dict = get_info_dict(args.system)
  File "C:\Users\Francesco\anaconda3\lib\site-packages\conda\cli\main_info.py", line 164, in get_info_dict
    pkgs_dirs=context.pkgs_dirs,
  File "C:\Users\Francesco\anaconda3\lib\site-packages\conda\base\context.py", line 520, in pkgs_dirs
    fixed_dirs += user_data_dir(APP_NAME, APP_NAME),
  File "C:\Users\Francesco\anaconda3\lib\site-packages\conda\_vendor\appdirs.py", line 67, in user_data_dir
    path = os.path.join(_get_win_folder(const), appauthor, appname)
  File "C:\Users\Francesco\anaconda3\lib\site-packages\conda\_vendor\appdirs.py", line 284, in _get_win_folder_with_pywin32
    from win32com.shell import shellcon, shell
ImportError: DLL load failed while importing shell: The specified module could not be found.