Google apps script 比较电子表格1和电子表格2,然后发送电子邮件解决问题
谁能帮我。我想说对不起,如果我不能正确解释一切,因为英语不是我的第一语言。我正在做的是创建一个谷歌表单。这就是例子 第一部分: 谷歌表格1 |电子表格1:在谷歌表格中,一旦输入信息。电子表格更新了每一行。IT人员将根据报告解决问题。一旦IT人员完成,他将使用谷歌表单2 第二部分: 谷歌表单2 |电子表格2:IT人员使用第二个谷歌表单关闭票据或待决票据。如果IT人员提交表单,则会向电子表格1中的电子邮件地址发送一封电子邮件,并在电子邮件消息中显示工单ID(电子表格1和2中的列)、工单状态(电子表格2中的列)、报告问题详细信息(电子表格1中的列)。怎么办 这是我写的代码Google apps script 比较电子表格1和电子表格2,然后发送电子邮件解决问题,google-apps-script,google-forms,Google Apps Script,Google Forms,谁能帮我。我想说对不起,如果我不能正确解释一切,因为英语不是我的第一语言。我正在做的是创建一个谷歌表单。这就是例子 第一部分: 谷歌表格1 |电子表格1:在谷歌表格中,一旦输入信息。电子表格更新了每一行。IT人员将根据报告解决问题。一旦IT人员完成,他将使用谷歌表单2 第二部分: 谷歌表单2 |电子表格2:IT人员使用第二个谷歌表单关闭票据或待决票据。如果IT人员提交表单,则会向电子表格1中的电子邮件地址发送一封电子邮件,并在电子邮件消息中显示工单ID(电子表格1和2中的列)、工单状态(电子表
function myFunction(e) {
// declare variables
var Timestamp = e.values[0];
var TicketID = e.values[1];
var Email = e.values[2];
var Status = e.values[3];
var ss = SpreadsheetApp.openById(INSERT SPREADSHEET ID 1 INSIDE);
var DetailsCol = 6; // column number of Report Problem Details from Spreadsheet 1
/* This is the part I not know how to get. I want to compare Ticket ID
from Spreadsheet 1 to Spreadsheet 2, and if they’re same, then it returns the value of
“Report Problem Details” that is associate to the Ticket ID match,
and save it to Spreadsheet 2 column F, then send email with this value.*/
var ss1value = ss.getDataRange().getValues();
for(var i = 0; i<data.length;i++){
if(data[i][1] == TicketID){ //start 0 index
return i+1;
}
}
ss1value.getRange(i, 5).setValue(Report Problem Details);
// Email Send
var Subject = "Ticket Status";
var Message =
'<!DOCTYPE html> ' +
"<html><head>" +
"<table border='1' width='300'>" +
"<tr><td>Case ID</td><td>" + TicketID +
"<tr><td>Status</td><td>" + Status +
"<tr><td>Problem Description</td><td>" + 'Details' +
"</table>" +
MailApp.sendEmail(Email, Subject, "", {htmlBody: Message});
}
函数myFunction(e){
//声明变量
var Timestamp=e.values[0];
var TicketID=e.值[1];
var Email=e.values[2];
var状态=e.值[3];
var ss=电子表格应用程序.openById(在内部插入电子表格ID 1);
var DetailsCol=6;//电子表格1中报告问题详细信息的列号
/*这是我不知道如何得到的部分。我想比较机票ID
从电子表格1到电子表格2,如果它们相同,则返回
与票证ID匹配关联的“报告问题详细信息”,
并将其保存到电子表格2的F列,然后发送带有此值的电子邮件*/
var ss1value=ss.getDataRange().getValues();
对于(var i=0;i您正在使用谷歌表单和谷歌表单构建支持票证系统。您在匹配两个电子表格中的票证号时遇到问题
提供以下脚本以简化票证管理,从而不需要“匹配”。有两个脚本:
so5894534201(e)
:应作为可安装的onFormSubmit触发器安装
onEdit(e)
:带有的脚本执行onEdit
so5894534201(e)
一般的方法是用户提交表单以更新表单响应表。onFormSubmit捕获响应并将其添加到“支持”表中。它还添加一个额外的字段“状态”,为其分配数据验证规则(选项为“打开”、“挂起”和“关闭”),并设置初始值“打开”
onEdit(e)
这将监视支持表上状态的更改。预期的操作是向提交票据的人发送电子邮件。我已将此留给您完成
支持表
设置表
您正在使用谷歌表单和谷歌表单构建支持票证系统
- 用户将表格#1提交至电子表格#1-票号为唯一值
- IT支持响应表单
- IT支持通过向电子表格2提交表格2来更新自己的记录
- 当它支持从“打开”以外的内容更新状态(在电子表格#2上)时,应向用户发送电子邮件
- 由于电子表格#2没有表单响应中的所有信息,因此有必要将唯一票号(来自电子表格#2)与电子表格#1上的票号匹配,以便检索yser名称、电子邮件和其他相关数据
您在两个电子表格之间匹配票证号码时遇到问题
以下脚本演示了将值与数组匹配的方法。关键方面包括:
- 此脚本必须从电子表格2运行
onEdit(e)
:脚本必须在onEdit触发器上,以便它检测到更新状态的支持(此脚本中不包括该支持的逻辑)
openById()
:注意如何访问电子表格#1
var formValues=formRange.getValues();
:从响应表中获取所有值
var formTickets=formValues.map(函数(e){returne e[1];});
:使用javascript方法仅创建票号的临时数组
var TickedID=support.getRange(editedrow,2).getValue();
:利用
var result=formTickets.indexOf(TicketID);//结果是零基的。
:在表单票证号数组中查找支持票证号的匹配项;这使用javascript方法。值-1表示不匹配,否则该值是数组中票证号的基于zer0的索引
var email=formValues[result][4];
:一旦知道“result”值,就可以从表单值访问该票据的其余详细信息
函数onEdit(e){
//包含IT支持日志的电子表格2
var ss=SpreadsheetApp.getActiveSpreadsheet();
var supportsheetname=“支持”;
var support=ss.getSheetByName(supportsheetname);
//包含表单响应的电子表格#1
var s2id=“”;
var s2=电子表格应用程序openById(s2id);
var formsheetname=“表单响应1”;
var form=s2.getSheetByName(formsheetname);
//从表单获取数据
var Avals=form.getRange(“A1:A”).getValues();
var formLR=Avals.filter(String).length;
var formRange=form.getRange(2,1,formLR-1,6);
var formValues=formRange.getValues();
//在临时数组中获取票证编号
var formTickets=formValues.map(函数(e){returne e[1];});//[[e],[e]]=>[e,e,e]
//Logger.log(formTickets);//调试
//获取由IT支持部门编辑的行
var editedrow=e.range.getRow();
var TicketID=support.getRange(editedrow,2.getValue();
Logger.log(“票证ID为”+TicketID);
//在响应中查找票号
var结果=对于
function so5894534201(e) {
// to be installaed as an Installable onFormSubmit trigger
var ss = SpreadsheetApp.getActiveSpreadsheet();
// reference the sheets
var responsesheetname = "Form Responses 1";
var response = ss.getSheetByName(responsesheetname);
var supportsheetname = "support";
var support = ss.getSheetByName(supportsheetname);
var settingssheetname = "settings";
var settings = ss.getSheetByName(settingssheetname);
// event objects
//Logger.log(JSON.stringify(e)); // DEBUG
// create temporary array to hold response values
var responsedata = [];
responsedata.push(e.values[0]);
responsedata.push(e.values[1]);
responsedata.push(e.values[2]);
responsedata.push(e.values[3]);
responsedata.push(e.values[4]);
responsedata.push(e.values[5]);
// get last row on Support
var Avals = support.getRange("A1:A").getValues();
var supportLR = Avals.filter(String).length;
// Logger.log("DEBUG: the last row in support = "+supportLR)
// get the range to the next support response
var supportRange = support.getRange(supportLR+1,1,1,6);
// Logger.log("DEBUG: the suppport target range = "+supportRange.getA1Notation())
// build status cell on Support
var cell = support.getRange(+supportLR+1,7);
// Logger.log("DEBUG: the status cell range is "+cell.getA1Notation());
// build the data validation rule
var settingsRange = settings.getRange("A2:A4");
var statusrule = SpreadsheetApp.newDataValidation()
.requireValueInRange(settingsRange, true)
.build();
//set the rule
cell.setDataValidation(statusrule);
// Update the initial Status value
cell.setValue("Open");
// Update the support range with the latest response
supportRange.setValues([responsedata]);
}
function onEdit(e){
var ss = SpreadsheetApp.getActiveSpreadsheet();
var supportsheetname = "support";
var support = ss.getSheetByName(supportsheetname);
// get the event objects
//Logger.log(JSON.stringify(e)); // DEBUG
var column = e.range.getColumn();
var sheet = e.range.getSheet().getName();
var newStatus = e.value; // new status value
var oldStatus = e. oldValue // old value
// if column = column 7 (G) && sheet = "support" && newstatus isn't Open (i.e. isn't the new support response
if(column == 7 && sheet == supportsheetname && newStatus != "Open"){
// do stuff
//get the data
var row = e.range.getRow();
var supportdataRange = support.getRange(row,1,1,7);
Logger.log("support data range = "+supportdataRange.getA1Notation());
Logger.log("Edited row = "+row);
var supportdata = supportdataRange.getValues();
var timeStamp = supportdata[0][0];
var ticketNumber = supportdata[0][1];
Logger.log("Error logged:"+timeStamp+", Ticket Number:"+ticketNumber)
var name = supportdata[0][2];
var phone = supportdata[0][3];
var email = supportdata[0][4];
var problem = supportdata[0][5];
Logger.log("Name:"+name+", Phone:"+phone+", Email:"+email+", Problem:"+problem);
// Logger.log("DEBUG: onedit was triggered the old status was "+oldStatus+", and the new status is "+newStatus)
// send an email with this information
}
else
{
// nothing to do because status wasn't chnaged from "Open"
Logger.log("DEBUG: do nothing - status wasn't changed FROM 'Open'")
}
}
function onEdit(e){
// Spreadsheet#2 containing the IT support logs
var ss = SpreadsheetApp.getActiveSpreadsheet();
var supportsheetname = "support";
var support = ss.getSheetByName(supportsheetname);
// Spreadsheet #1 containing the form responses
var s2id = "<insert spreadsheetID here>";
var s2 = SpreadsheetApp.openById(s2id);
var formsheetname = "Form Responses 1";
var form = s2.getSheetByName(formsheetname);
// get data from forms
var Avals = form.getRange("A1:A").getValues();
var formLR = Avals.filter(String).length;
var formRange = form.getRange(2,1,formLR-1,6);
var formValues = formRange.getValues();
//get the ticket Numbers in a temporary array
var formTickets = formValues.map(function(e){return e[1];});//[[e],[e],[e]]=>[e,e,e]
// Logger.log(formTickets);//DEBUG
// get the row that was edited by the IT support
var editedrow = e.range.getRow();
var TicketID = support.getRange(editedrow,2).getValue();
Logger.log("the Ticket ID is "+TicketID);
// find the ticket number in the responses
var result = formTickets.indexOf(TicketID);// result is zero-based.
if (result != -1){
// Logger.log("DEBUG: the result is "+result); // result is zero-based
// declare variables
var Status = e.value; // new status value
var Timestamp = formValues[result][0];
var Name = formValues[result][2];
var Phone = formValues[result][3];
var Email = formValues[result][4];
var Problem = formValues[result][5];
Logger.log("Ticket ID:"+TicketID+", Timestamp:"+Timestamp+", Status:"+Status);
Logger.log("Name: "+Name+", Phone:"+Phone+", email:"+Email+", problem:"+Problem);
// send an email using this information
}
}
function onEdit(e){
// example of a loop compared to map/indexOf
//so5894534203()
// Spreadsheet#2 containing the IT support logs
var ss = SpreadsheetApp.getActiveSpreadsheet();
var supportsheetname = "support";
var support = ss.getSheetByName(supportsheetname);
// Spreadsheet #1 containing the form responses
var s2id = "1S9CozVBncgDGceqhnIC6bwK15kDAwRrPu9ObooPgKPc";
var s2 = SpreadsheetApp.openById(s2id);
var formsheetname = "Form Responses 1";
var form = s2.getSheetByName(formsheetname);
// get data from forms
var Avals = form.getRange("A1:A").getValues();
var formLR = Avals.filter(String).length;
var formRange = form.getRange(2,1,formLR-1,6);
var formValues = formRange.getValues();
// get the row that was edited by the IT support
var editedrow = e.range.getRow();
var TicketID = support.getRange(editedrow,2).getValue();
// Logger.log("DEBUG: the edited ticket is "+TicketID);
for (var i=0;i<formValues.length;i++){
// Logger.log("DEBUG: i:"+i+", ticket#:"+formValues[i][1])
if(TicketID === formValues[i][1]){
// Logger.log("DEBUG: i:"+i+" = match"); // zero based plus allow for header row
// declare variables
var Status = e.value; // new status value
var Timestamp = formValues[i][0];
var Name = formValues[i][2];
var Phone = formValues[i][3];
var Email = formValues[i][4];
var Problem = formValues[i][5];
Logger.log("Ticket ID:"+TicketID+", Timestamp:"+Timestamp+", Status:"+Status);
Logger.log("Name: "+Name+", Phone:"+Phone+", email:"+Email+", problem:"+Problem);
// send an email using this information
}
}
}