无法使用Salesforce获取DocuSign Connect:对象引用未设置为对象的实例

我是DocuSign新手，刚刚开始为Salesforce设置DocuSign。我有一个DocuSign演示环境和一个Salesforce开发人员环境。我已经为Salesforce dfs安装了DocuSign，并将发送到DocuSign和DocuSign状态项添加到SF合同对象的页面布局中

我在一份新合同上点击了Send to DocuSign，一段时间后，这似乎奏效了，在合同的状态部分添加了一个新的DocuSign状态。这需要一段时间，所以我想设置Connect，这样它会更快，或者至少我认为它应该是这样工作的

我按照文档设置了Connect并激活了DocuSign状态对象并启用了日志记录。然后我再次点击Send to DocuSign。状态部分不会使用任何新的DocuSign状态对象进行更新。日志中的输出显示：

10/15/2015 10:58:23 AM
Salesforce Connect Config: <sfconfig log="1" ackl="0" password="Idxhauns2N2DyYGT1jEm2Q==" sfenvironment="production" senderselectable="Contract,Lead,Opportunity,Case,Account" senderoverride="0" username="jen@jenscompany.com"><dsevents><dsevent event="Completed" level="Envelope" /><dsevent event="Declined" level="Envelope" /><dsevent event="Delivered" level="Envelope" /><dsevent event="Sent" level="Envelope" /><dsevent event="Signed" level="Envelope" /><dsevent event="Voided" level="Envelope" /><dsevent event="Completed" level="Recipient" /><dsevent event="Declined" level="Recipient" /><dsevent event="Delivered" level="Recipient" /><dsevent event="Sent" level="Recipient" /></dsevents><dsusers all="1"><dsuser userId="78c3e1da-085a-45a0-9bcf-1dcddbc48158" /></dsusers><sfobject object="dsfs__DocuSign_Status__c" objectName="dsfs__DocuSign_Status__c" active="1" insert="1" oncompleteonly="0"><updatefield sffield="dsfs__DocuSign_Envelope_ID__c" dsnode="Envelope" dsattr="EnvelopeId" /><updatefield sffield="dsfs__Sent_Date_Time__c" dsnode="Envelope" dsattr="SentInitial" /><updatefield sffield="dsfs__Sender__c" dsnode="Envelope" dsattr="UserName" /><updatefield sffield="dsfs__Sender_Email__c" dsnode="Envelope" dsattr="Email" /><updatefield sffield="dsfs__Envelope_Status__c" dsnode="Envelope" dsattr="Status" /><updatefield sffield="dsfs__Completed_Date_Time__c" dsnode="Envelope" dsattr="Completed" /><updatefield sffield="dsfs__Subject__c" dsnode="Envelope" dsattr="Subject" /><updatefield sffield="dsfs__Company__r" dsnode="EnvelopeCustomField" dsattr="##SFAccount" /><updatefield sffield="dsfs__Case__r" dsnode="EnvelopeCustomField" dsattr="##SFCase" /><updatefield sffield="dsfs__Contract__r" dsnode="EnvelopeCustomField" dsattr="##SFContract" /><updatefield sffield="dsfs__Opportunity__r" dsnode="EnvelopeCustomField" dsattr="##SFOpportunity" /><updatefield sffield="dsfs__Declined_Date_Time__c" dsnode="Recipient" dsattr="Declined" /><updatefield sffield="dsfs__Declined_Reason__c" dsnode="Recipient" dsattr="DeclineReason" /><updatefield sffield="dsfs__Voided_Date_Time__c" dsnode="Envelope" dsattr="Voided" /><updatefield sffield="dsfs__Voided_Reason__c" dsnode="Envelope" dsattr="VoidedReason" /><updatefield sffield="dsfs__Envelope_Link__c" dsnode="Envelope" dsattr="EnvelopeId" dslink="1" /><updatefield sffield="dsfs__Viewed_Date_Time__c" dsnode="Recipient" dsattr="Delivered" /><updatefield dsnode="##docattachment" dsattr="Document,0,1,NamePDFReplaceExt" /><updatefield sffield="##docattachment" dsnode="##docattachment" dsattr="Document,0,1,NamePDFReplaceExt" dslink="0" /><selectfield sffield="dsfs__DocuSign_Envelope_ID__c" dsnode="Envelope" dsattr="EnvelopeId" /></sfobject></sfconfig>
10/15/2015 10:58:23 AM
Envelope Data: <Certificate><Envelopes><Envelope EnvelopeId="1A7BCB46-E398-41AA-ACD1-18BCD2C1E9C5" AccountId="5CB10BDC-1DAB-4CA7-A2E7-BEB2AEA280CB" UserId="78C3E1DA-085A-45A0-9BCF-1DCDDBC48158" UserName="Jennifer Cheung" Email="striderwho@hotmail.com" SenderIP="182.50.78.8 " SigningLocation="Online" SourceEnvelopeId="" Status="Sent" Created="10/15/2015 10:58:02 AM" CreatedBy="78C3E1DA-085A-45A0-9BCF-1DCDDBC48158" Deleted="" DeletedBy="" ACStatus="Original" ACStatusDate="10/15/2015 10:58:02 AM" ACHolder="Jennifer Cheung" ACHolderEmail="striderwho@hotmail.com" ACHolderLocation="DocuSign" Sent="10/15/2015 10:58:03 AM" SentInitial="10/15/2015 10:58:03 AM" Delivered="" Signed="" Completed="" Declined="" TimedOut="" Voided="" VoidedReason="" Subject="Documents for your DocuSign Signature" AutoNav="Enabled" EnvelopeIdStamping="Enabled"><Owners><Owner ACStatus="Original" ACStatusDate="10/15/2015 10:58:02 AM" ACHolder="Jennifer Cheung" ACHolderEmail="striderwho@hotmail.com" ACHolderLocation="DocuSign" /></Owners></Envelope></Envelopes><Documents><Document DocumentId="FD5B3331-8709-4851-ACC6-2D899252E9FE" Sequence="1" DocumentType="Content" Name="PRIMEDIRECTIVE.pdf" Extension="pdf" Pages="1" Created="10/15/2015 10:58:03 AM" Status="Created" Hash="fLF+/G8FCge71UO2CWj57Glz+Jc=" /></Documents><Pages><Page PageId="99A23D55-B32D-4F89-A6D3-2FE6AEC475E7" DocumentId="FD5B3331-8709-4851-ACC6-2D899252E9FE" PageType="Content" Sequence="1" Status="Active" /></Pages><Tabs /><Recipients><Recipient RecipientId="0DD36920-7E09-4E4D-B108-E8DB4DFCF637" EnvelopeId="1A7BCB46-E398-41AA-ACD1-18BCD2C1E9C5" RecipientType="Signer" UserId="78C3E1DA-085A-45A0-9BCF-1DCDDBC48158" AccountId="5CB10BDC-1DAB-4CA7-A2E7-BEB2AEA280CB" Email="striderwho@hotmail.com" UserName="Jen Cheung" CompanyName="ServiceRocket" JobTitle="" SignatureImageId="" InitialsImageId="" AccessCodeRequired="False" IDCheckRequired="False" Sent="Sent: 10/15/2015 10:58:03 AM" Delivered="" Signed="" Declined="" DeclineReason="" Status="Sent" IPAddress="" SigningGroupName="" SigningGroupUsers="" SignedOnMobile="" AccountEsignId="" RoutingOrder="1" InPersonID="" WetSigned="no" Offline="false" SignatureImageHash="" InitialsImageHash="" SecurityLevel="Email, Account Authentication (None)" RecipientSuppliesTabs="true" ExternalUserName="" ExternalCompanyName="" CustomField1="##SFUser:00528000001Jds1AAC:Jen Cheung" CustomField2="" CustomField3="" /></Recipients><FormFields /><EnvelopeCustomFields><EnvelopeCustomField Name="DSXPartnerApplication" Value="DSFS 3.10" Required="False" Show="False" /><EnvelopeCustomField Name="PlatformName" Value="Salesforce" Required="False" Show="False" /><EnvelopeCustomField Name="AppName" Value="DocuSignForSalesforce" Required="False" Show="False" /><EnvelopeCustomField Name="DSFSSourceObjectId" Value="800280000000qON~Contract" Required="False" Show="False" /><EnvelopeCustomField Name="##SFContract" Value="800280000000qON" Required="False" Show="False" /><EnvelopeCustomField Name="##SFAccount" Value="00128000008iNC0AAM" Required="False" Show="False" /><EnvelopeCustomField Name="Company" Value="DocuSign" Required="False" Show="False" /></EnvelopeCustomFields></Certificate>
10/15/2015 10:58:24 AM
SalesForceIntegration failed, Salesforce User: jen@jenscompany.com, message: Object reference not set to an instance of an object.

我尝试了大量的配置更改，但似乎无法摆脱这个错误。Salesforce中合同对象的状态部分中没有显示任何内容

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有人有什么建议吗？

我相信这是DocuSign方面的一个已知错误，目前正在积极工作。是否可以尝试关闭连接配置中的附件，如果我正确，您将不再看到错误？如果这没有帮助，那么这是另一个问题。这已经将近12个月了，而且这个bug看起来还没有修复。我有同样的问题，我想做的就是根据响应更新记录状态。