Ajax 请求跟踪器RESTAPI：创建新票据的Web界面
我以前有一个自定义表单，用户可以填写该表单来下工单，一旦他们点击submit，它将创建一个包含所有信息的新票证，并将其添加到一个RT队列中 我们以前用Mason来做这件事，但现在我们转到WordPress，希望用PHP以更干净的方式来做这件事 我通读了API文档，并与其他许多关于堆栈溢出的文章一起进行了审阅。我知道如何通过命令行和cURL连接到RT并创建新的票证，但我似乎不知道如何使用submit上的web界面。如果有人能告诉我从哪里开始，我会非常感激 谢谢 编辑： 谢谢你的回复。下面是我制作的表单，它与我们的SQL数据库交互以获取一些信息，我需要它来创建一个包含所有提交信息的新票证。我是否应该创建一个类似于[this][2]的新php文件，并将其作为表单操作包含Ajax 请求跟踪器RESTAPI：创建新票据的Web界面,ajax,wordpress,rt,Ajax,Wordpress,Rt,我以前有一个自定义表单，用户可以填写该表单来下工单，一旦他们点击submit，它将创建一个包含所有信息的新票证，并将其添加到一个RT队列中 我们以前用Mason来做这件事，但现在我们转到WordPress，希望用PHP以更干净的方式来做这件事 我通读了API文档，并与其他许多关于堆栈溢出的文章一起进行了审阅。我知道如何通过命令行和cURL连接到RT并创建新的票证，但我似乎不知道如何使用submit上的web界面。如果有人能告诉我从哪里开始，我会非常感激 谢谢 编辑： 谢谢你的回复。下面是我制作的
<form action="<?php echo $_SELF; ?>";
method="post"
id="woForm"
name="woForm"
enctype="multipart/form-data"
>
<input type="hidden" name="session_id" value="<?php echo session_id(); ?>">
<input type="hidden" name="Queue" value="<?php echo $queue; ?>">
<input type="hidden" name="id" value="new">
<input type="hidden" name="Status" value="new">
<input type="hidden" name="Owner" value="10">
<table width="450" align="center" border="0" cellpadding="0" cellspacing="5">
<tr><td align="left" colspan="2">
<h2><?php echo $name; ?></h2>
<p>Please note that all fields except for <b>Ext:</b>, <b>CC:</b> and <b>Attachments:</b> are <span class="required">required</span>.
You cannot submit a request for assistance using this form unless all the required
fields have been completed.</p>
<h2 style="color:red;">Please enter information for the INDIVIDUAL needing assistance</h2>
</td>
</tr>
<?php
// Get all of the customFields
$query1 = "select * from CustomFields where disabled='0' and sortOrder != 0 order by sortOrder ASC;";
$result1 = mysql_query($query1) or die ("dead3: ".mysql_error());
// Go through each custom field
while($row1 = mysql_fetch_array($result1)) {
// Get the information about that field
$count = 0;
$fieldId = $row1['id'];
$name = $row1['Name'];
// $postname is in a very specific format, and will become the name of the field in the form
// where the data for this custom field is entered. In order to submit a ticket into rt, the
// name of the field MUST be in this format.
$postName = "Object-RT::Ticket--CustomField-".$fieldId."-Values";
?>
<!-- Create a row in the table for this custom field -->
<tr>
<!-- Create a column with the name of the custom field -->
<td align="right" class="requestformlabel"><label class="required"><?php echo $name; ?>:</label></td>
<!-- Create a column for the input field -->
<td class = "requestformtd">
<?php
// If the custom field is department or building, we need a pull-down menu
if($name=="Department" || $name=="Building") { ?>
<!-- start of the pull-down menu -->
<select name="<?php echo $postName; ?>">
<?php
// Get all of the possible values for the customField from the database
// Added option to exclude sort order 9999. See ticket #40665 for more info.
$query3 = "SELECT * FROM CustomFieldValues WHERE CustomField='$fieldId' AND SortOrder != '9999' ORDER BY SortOrder ASC";
$result3 = mysql_query($query3) or die ("dead4: ".mysql_error());
// Go through each possible value for the custom field
while($row3 = mysql_fetch_array($result3)) {
// Get the information on the custom field value from the database
$tmp = $row3['Name'];
$description = $row3['Description'];
// If the custom field value was already selected
if($tmp == $_POST["$postName"]) {
// Insert the option into the pull-down menu and mark it as selected in the form
echo "<option value='$tmp' selected='selected'>$description</option>";
// otherwise
} else {
// Only insert it as an option in the pull-down menu
echo "<option value='$tmp'>$description</option>";
}
}
?>
</td></tr>
<?php
// If the name of the custom field is operating system, we want radio buttons
} else if ($name == "Operating System") {
// Get all the possible values for this field form the database
$query4 = "select * from CustomFieldValues where CustomField='$fieldId' order by sortorder asc";
$result4 = mysql_query($query4) or die ("dead5: ".mysql_error());
// For each customfield value
while($row4 = mysql_fetch_array($result4)) {
// Get the description of the customfieldvalue from the database
$osName = $row4['Description'];
// If the customfieldvalue has already been selected
if ($osName == $_POST["$postName"]) {
// Put the radio button into the form and mark it as checked
echo "<input type='radio' name='$postName' value='$osName' checked='checked'>$osName";
// Otherwise
} else {
// Put the radio button into the form
echo "<input type='radio' name='$postName' value='$osName'>$osName";
}
} ?>
</td></tr>
<?php
// If the name of the custom field is ip adress, we want a disbaled text box. This is because while we want the user to see their ip adress, we do not want them to be able to change it.
} else if ($name == "IP_Address"){
?>
<input name="<?php echo $postName; ?>" size="40" value='<?php
echo $_SERVER['REMOTE_ADDR']; ?>' readonly></td></tr>
<?php
// If it's the hostname variable
} else if ($name == "Host_Name"){
?>
<input name="<?php echo $postName; ?>" size="40" value='<?php echo gethostbyaddr($_SERVER['REMOTE_ADDR']); ?>' readonly></td></tr>
<?php
// Otherwise, create a text box for the custom field.
} else {
?>
<input name="<?php echo $postName; ?>" size="40" value='<?php echo $_POST["$postName"]; ?>'></td></tr>
<?php } // end else statement
} // end while loop
?>
<tr>
<td class="requestformlabel" align="right"><label class="required">Your E-mail Address:</label></td>
<td align="left" class="requestformtd"><input name="Requestors" size=40 value="<?php echo $_POST['Requestors']; ?>"></td>
</tr>
<tr>
<td class="requestformlabel" align="right"><label class="required">Confirm Your E-mail Address:</label></td>
<td align="left" class="requestformtd"><input name="Requestors_2" size=40 value="<?php echo $_POST['Requestors_2']; ?>"></td>
</tr>
<tr>
<td class="requestformlabel" align="right"><label class="fields">Cc:</label></td>
<td align="left" class="requestformtd"><input name="Cc" size=40 value="<?php echo $_POST['Cc']; ?>"></td>
</tr>
<tr>
<td align="right"><p> <br/> </p></td>
<td align="right"><span class="ccnote">(Separate multiple email addresses with commas.)<br/> </span></td>
</tr>
<tr>
<td class="requestformlabel" align="right"><label class="required">Short Problem Summary:</label></td>
<td align="left" class="requestformtd"><input name="Subject" size=40 maxsize=100 value="<?php echo $_POST['Subject']; ?>"></td></tr>
<tr>
<td class="requestformlabel" align="right"><label class="required">Decribe the issue below:</label></td>
<td align="left" class="requestformtd"><textarea
class="messagebox" cols=35 rows=15 wrap="hard" name="Content"><?php echo $_POST['Content']; ?></textarea>
</td>
</tr>
<?php
//if session has attachments
if($_SESSION['attach'] != '') {
?>
<!-- row for existing attahcments -->
<tr>
<!-- column that states these are the current attachments, and tells the user what to do if
they wish to remove an attachment. -->
<td class="requestformlabel" align="right">Current Attachments:<br/>
<span class="ccnote">(Check box to delete)</span>
</td>
<!-- coulmn that lists the attachments -->
<td class="requestformtd" align="right">
<?php
// Go through each file in $_SESSION['attach']
while (list($key, $val) = each($_SESSION['attach'])) {
// Get the name of the file
$attName = $val['name'];
// Create a checkbox to mark the file as needing to be removed from the list
echo "<input type='checkbox' name='DeleteAttach-$attName' value='1'>$attName<br/>";
} // end while loop
?>
</td>
</tr>
<?php // end if for attachments
}
?>
<tr>
<td class="requestformlabel" align="right"><label class="fields">Attachments:</label></br>
<span class="ccnote">Max. attachment size: 50MB.</span></td>
<td align="right" colspan="2" class="requestformtd">
<input type="file" name="Attach">
<br/>
<input type="submit" name="AddMoreAttach" value="Add More Files">
</td>
</tr>
<tr>
<td align="left"><input type="submit" name="submit" value="Submit Request"></td>
<td> </td>
</tr>
</table>
</form>
:
可能最简单的方法是查看上的REST文档中的PHP示例。您没有提到您正在使用的RT版本，但REST接口一直很稳定，因此大多数版本都可以使用。欢迎使用Stack Overflow，如果您为您已经使用和尝试过的内容添加了代码片段，这将非常有帮助。您好@KPrince36，我已经添加了我到目前为止的内容。如果您能阅读我的“编辑”部分，我将不胜感激。谢谢你，谢谢吉姆。我是否应该创建一个新的php文件，其中包含与您所包含的链接类似的内容，并在提交时将其作为一项操作？我不确定如何在我的表单中包含类似的内容。那里的示例提供了将请求提交给RT的PHP代码，因此是的，它假设您有一个用户提交给PHP应用程序的表单。PHP代码将处理表单提交，验证输入（检查有效值等），然后使用示例中的代码将信息发送到RT以创建票证。我已经对我的问题进行了编辑，以包括到目前为止我所掌握的更多细节。如果您能阅读编辑2并让我知道是什么导致了这个问题，我将非常感谢。
<?php
if($_POST['action'] == 'call_this') {
require_once 'RequestTracker.php';
$url = "www.test.com/rt/REST/1.0/";
$user = "user";
$pass = "password";
$rt = new RequestTracker($url, $user, $pass);
$content = array(
'Queue'=>'9',
'Requestor'=>'test@example.com',
'Subject'=>'Lorem Ipsum',
'Text'=>'dolor sit amet'
);
$response = $rt->createTicket($content);
print_r($response);
}
?>
<script>
function create_ticket() {
$.ajax({
url:"new_ticket.php", //the page containing php script
type: "POST", //request type
data:{action:'call_this'},
success:function(result){
alert(result);
}
});
}
</script>