Microsoft dynamics 尝试查看潜在客户/潜在客户时出现意外错误

我们有一个用户在试图查看其默认列表时无法查看其潜在客户/潜在客户。他可以搜索它们并让它们显示在搜索结果中，但每当他试图查看其默认输入屏幕时，我们都会收到“意外错误”

我已经在下面粘贴了系统错误报告

有什么建议吗？对我来说，这看起来像是一个数据错误，但我不知道该在哪里查找

提前谢谢

Exception generated at: 29/10/2014 17:11:45
Error Type: System.IndexOutOfRangeException
Error Message: Index was outside the bounds of the array.
Error Stack Trace: 
    at CommunicationActivityServiceBase.AutoCreateContactOrLead(BusinessEntity entity, ExecutionContext context, String subject, AddressEntry[] fromAddressEntries, AddressEntry[][] allResolvedAddressEntries)  ilOffset = 0x241
    at EmailService.Deliver(Boolean userPromote, Guid emailId, String messageId, String subject, String from, String to, String cc, String bcc, DateTime receivedOn, String submittedBy, String importance, String body, BusinessEntityCollection attachments, Guid campaignResponseId, Entity emailDeltaEntity, ExecutionContext context, Boolean validateBeforeDeliver)  ilOffset = 0x2C9
    at EmailService.DeliverIncoming(String messageId, String subject, String from, String to, String cc, String bcc, DateTime receivedOn, String submittedBy, String importance, String body, BusinessEntityCollection attachments, Entity extraProperties, Boolean validateBeforeCreate, ExecutionContext context)  ilOffset = 0xB8


Stack Frame: 

    at Pipeline.Execute(PipelineExecutionContext context)  ilOffset = 0x65
    at MessageProcessor.Execute(PipelineExecutionContext context)  ilOffset = 0x1C5
    at InternalMessageDispatcher.Execute(PipelineExecutionContext context)  ilOffset = 0xE4
    at ExternalMessageDispatcher.ExecuteInternal(IInProcessOrganizationServiceFactory serviceFactory, IPlatformMessageDispatcherFactory dispatcherFactory, String messageName, String requestName, Int32 primaryObjectTypeCode, Int32 secondaryObjectTypeCode, ParameterCollection fields, CorrelationToken correlationToken, CallerOriginToken originToken, UserAuth userAuth, Guid callerId, Guid transactionContextId, Int32 invocationSource, Nullable`1 requestId, Version endpointVersion)  ilOffset = 0x16E
    at OrganizationSdkServiceInternal.ExecuteRequest(OrganizationRequest request, CorrelationToken correlationToken, CallerOriginToken callerOriginToken, WebServiceType serviceType, UserAuth userAuth, Guid targetUserId, OrganizationContext context, Boolean returnResponse, Boolean checkAdminMode)  ilOffset = 0x1F1
    at OrganizationSdkServiceInternal.ExecuteRequest(OrganizationRequest request, CorrelationToken correlationToken, CallerOriginToken callerOriginToken, WebServiceType serviceType, Boolean checkAdminMode)  ilOffset = 0x2D
    at OrganizationSdkServiceInternal.Execute(OrganizationRequest request, CorrelationToken correlationToken, CallerOriginToken callerOriginToken, WebServiceType serviceType, Boolean checkAdminMode)  ilOffset = 0x26
    at OrganizationSdkService.Execute(OrganizationRequest request)  ilOffset = 0xD
    at   ilOffset = 0xFFFFFFFF
    at SyncMethodInvoker.Invoke(Object instance, Object[] inputs, Object[]& outputs)  ilOffset = 0x241
    at DispatchOperationRuntime.InvokeBegin(MessageRpc& rpc)  ilOffset = 0x100
    at ImmutableDispatchRuntime.ProcessMessage5(MessageRpc& rpc)  ilOffset = 0x48
    at ImmutableDispatchRuntime.ProcessMessage31(MessageRpc& rpc)  ilOffset = 0xC6
    at MessageRpc.Process(Boolean isOperationContextSet)  ilOffset = 0x62
    at ChannelHandler.DispatchAndReleasePump(RequestContext request, Boolean cleanThread, OperationContext currentOperationContext)  ilOffset = 0x256
    at ChannelHandler.HandleRequest(RequestContext request, OperationContext currentOperationContext)  ilOffset = 0xF1
    at ChannelHandler.AsyncMessagePump(IAsyncResult result)  ilOffset = 0x39
    at AsyncThunk.UnhandledExceptionFrame(IAsyncResult result)  ilOffset = 0x0
    at AsyncResult.Complete(Boolean completedSynchronously)  ilOffset = 0xC2
    at ReceiveItemAndVerifySecurityAsyncResult`2.InnerTryReceiveCompletedCallback(IAsyncResult result)  ilOffset = 0x55
    at AsyncThunk.UnhandledExceptionFrame(IAsyncResult result)  ilOffset = 0x0
    at AsyncResult.Complete(Boolean completedSynchronously)  ilOffset = 0xC2
    at AsyncQueueReader.Set(Item item)  ilOffset = 0x21
    at InputQueue`1.Dispatch()  ilOffset = 0x121
    at ScheduledOverlapped.IOCallback(UInt32 errorCode, UInt32 numBytes, NativeOverlapped* nativeOverlapped)  ilOffset = 0x22
    at IOCompletionThunk.UnhandledExceptionFrame(UInt32 error, UInt32 bytesRead, NativeOverlapped* nativeOverlapped)  ilOffset = 0x5
    at _IOCompletionCallback.PerformIOCompletionCallback(UInt32 errorCode, UInt32 numBytes, NativeOverlapped* pOVERLAP)  ilOffset = 0x3C


Exception Data: 
    1: Key type: System.String, value: PluginTrace

Custom Message: Web Service Plug-in failed in SdkMessageProcessingStepId: d0cabb1b-ea3e-db11-86a7-000a3a5473e8; EntityName: email; Stage: 30; MessageName: DeliverIncoming; AssemblyName: Microsoft.Crm.Extensibility.InternalOperationPlugin, Microsoft.Crm.ObjectModel, Version=6.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35; ClassName: Microsoft.Crm.Extensibility.InternalOperationPlugin; Exception: Unhandled Exception: System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation.
   at System.RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor)
   at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments)
   at System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture)
   at System.Web.Services.Protocols.LogicalMethodInfo.Invoke(Object target, Object[] values)
   at Microsoft.Crm.Extensibility.InternalOperationPlugin.Execute(IServiceProvider serviceProvider)
   at Microsoft.Crm.Extensibility.V5PluginProxyStep.ExecuteInternal(PipelineExecutionContext context)
   at Microsoft.Crm.Extensibility.VersionedPluginProxyStepBase.Execute(PipelineExecutionContext context)
Inner Exception: System.IndexOutOfRangeException: Index was outside the bounds of the array.
   at Microsoft.Crm.Common.ObjectModel.CommunicationActivityServiceBase.AutoCreateContactOrLead(BusinessEntity entity, ExecutionContext context, String subject, AddressEntry[] fromAddressEntries, AddressEntry[][] allResolvedAddressEntries)
   at Microsoft.Crm.Common.ObjectModel.EmailService.Deliver(Boolean userPromote, Guid emailId, String messageId, String subject, String from, String to, String cc, String bcc, DateTime receivedOn, String submittedBy, String importance, String body, BusinessEntityCollection attachments, Guid campaignResponseId, Entity emailDeltaEntity, ExecutionContext context, Boolean validateBeforeDeliver)
   at Microsoft.Crm.Common.ObjectModel.EmailService.DeliverIncoming(String messageId, String subject, String from, String to, String cc, String bcc, DateTime receivedOn, String submittedBy, String importance, String body, BusinessEntityCollection attachments, Entity extraProperties, Boolean validateBeforeCreate, ExecutionContext context)
.

不确定这是否有帮助？用户尝试在潜在客户/潜在客户中执行高级搜索时报告的错误-

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插件Execute出现意外异常：RoleBasedViews.Plugins.SavedQueryPreRetrieveMultiple:System.Collections.Generic.KeyNotFoundException:字典中不存在给定的密钥。

我希望可以，但我不知道代码在哪里？我是Dynamics的新手，一直负责我们的安装。这是报告错误的定制模块吗？如果是这样的话，我可能会找到代码，如果不是的话，我有点卡住了。对不起，如果我不是很乐于助人！检查你的关于潜在客户/潜在客户和电子邮件的插件，因为错误消息抱怨电子邮件交付收入。谢谢Jorge。